Pre-launch Testing of Catalogs on the Web

Instructions and Help Pages

In addition to basic instructions, the help system offers guidance on the following topics:

  1. Ways to navigate the catalog pages.
  2. How to get e-mail and phone support.
  3. What to do if you're disconnected during a session.
  4. JavaScript. Self-diagnostic test. How to turn JavaScript on for the survey and back off.
  5. Cookies. Self-diagnostic test. How to turn cookies on for the survey and back off.
  6. Screen resolution. Self-diagnostic test. How to change the resolution.
  7. How to redeem and use the incentives, such as merchandise coupons. How to recover missing or lost coupons.

The great majority of users never need anything past the opening page of instructions.

 

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